Berniece Ejx
map-marker Cincinnati, Ohio

Trouble

Updated by user Jan 20, 2025

They were extremely helpful in resolving my issues Probably the best customer service I have had in quite sometime

Original review Jan 20, 2025

Limits were way out of adjustment After replacing the chain and cable I couldnt get the door to close properly .Called customer service on Sunday afternoon and he walked me thru the stages to set the limits and door force

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User's recommendation: Great customer service

Adrian K Sel

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Bought six windows and had to return 3

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Contains 1 confidential file for company representatives

Purchased 6 Performax windows and had to return 3 after installing 3 as they are out of square and have poor vinyl welds. Complete waste of a product.

Screens are extremely flimsy.

The phrase 'you get what you pay for' comes to mind. Then there is Performax which is not even worth half the cost.

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Loss:
$127
Cons:
  • Cheap
  • Poor construction and operation

Preferred solution: Full refund

User's recommendation: Don't buy the product if you want to maintain your sanity

Anonymous
map-marker Sedalia, Missouri

Can’t get Performax digital deadbolt 440–7011 to work

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Wanted to send me to Just Answer site after I paid to use their services. I decided to return the lock and spend a little more for a better quality unit with their own customer service. Customer service number on box didn't deal with Performax locks.

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User's recommendation: Go for an established lock brand

Anonymous
map-marker Minneapolis, Minnesota

Possible faulty battery charger & maintainer

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I am not paying money to diagnose a problem with a new charger. This should be a warranty issue. Im taking the unit back to Menards for a replacement.

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James H Wje

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Verified Reviewer

Performax 24 x 24 vinyl sliding window

I purchased a 24 x 24x 10 4/15/24. Part of the package is a Performax 24 x24 sliding window.

SKU # 404-****. The contractor installing the window cant slide it open. Is there something holding it closed while being shipped?

If so what do I need to do to get it open. Thanks

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Preferred solution: Information

Jeff M Mtz

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Verified Reviewer

Tool doesn't work

Battery powered grease gun doesnt work, wont work. Bought small tubes of grease still doesnt work.

Cant get to speak to anyone about it. Called thru you and all I got was adds for stupid stuff.

Never was able to speak to performax about ready to throw it in the trash. Ive NEVER had any luck with Performax and can highly recommend that NO one ever buy their junk or try to call them thru you!

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Cons:
  • More junk

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM ANYTHING WITH THE NAME PERFORMAX ON IT

Anonymous
map-marker Naperville, Illinois

Hard time finding contact info. Finally called, got a recorded message saying they would call me back. No one did!

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Just want to order a charger. Still trying.

Waiting for a call back. I find this review poorly named pissedconsumer

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kaaren F

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Grabber

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My husband bought me a performance grabber however the rubber pieces fell off. Trying to get extra pieces.

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Preferred solution: Rubber suction pieces for the performax grabber

User's recommendation: Don’t buy performax!

Ashok Grf

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Verified Reviewer
| map-marker New Delhi, National Capital Territory Of Delhi

Shoes regarding

Performax - Shoes regarding
Performax - Shoes regarding - Image 2
Contains 1 confidential file for company representatives

मन परफरमकस कपन स शज परचज कय, जसक सल उखड गय ह, अभ परचस कए 2 म।स हए ह कपन स मर अनरध ह क उस चज करन क कप कर, म उममद करत ह क आप उस शघरत स लग। आपक शज कफ कफरटबल हन क करण भ सल नकल गय। आपस उममद करत ह क आप उसक जलद स जलद रपयर करन य चज करन क कशश कर

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kaaren F

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Verified Reviewer

Disappointed

My husband bought me a performance grabber and the rubber pieces fell off almost immediately. I went to Menards to see if they had replacements and they didnt all I want are replacement rubber pieces for the product. Also I would prefer to speak to a customer service representative then going about it this way.

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Preferred solution: Rubber pieces for my perform Max grabber

User's recommendation: Beware

Gregor Mnc

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Verified Reviewer

Dissatisfied

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Performax - Dissatisfied

I called to speak to customer service and i was told they couldnt do anything. I told thm what it was doing and i thought it was the battery charger. They still wouldnt help me so i emailed them and i was told if have to speak to customer service to whoch i had already done so

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Loss:
$40

Preferred solution: To replace the battery or the battery charger

User's recommendation: Go else where

Anonymous
map-marker Brecksville, Ohio

Need parts

The people I talked to were very courteous and polite. My only point of disappointment is that Performax does not offer parts, other than blades, for my 12.5 inch planer model 240-****. Not being able to find a small beveled gear, that would probably go for no more than a few dollars, my unit is now worthless.

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MAMTA D Lfz

Shoes leather is defected

I had purchased last 3 months ago shoes from performax brand in mahagun metro mall india when i used so last 1 month ago my shoes leather is automatically scratch out

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Anonymous
map-marker Sheboygan Falls, Wisconsin

GETING WRONG PARTS AND NOT RESPONDING TO EMAILS

GETTING WRONG PARTS AND NOT ASWERING EMAILS

THEY DID GET BACK TO ME VIA EMAIL AND SAID THEY WERE GOING TO ORDER CORRECT PART AFTER HOLIDAY

SO WE WILL SEE IF HAPPENS

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Anonymous
map-marker Sheboygan Falls, Wisconsin

WRONG PARTS NO ACTION

received email regarding parts that were shipped wrong.

gave them all the information and pics again and they said they will order correct parts. said it will probably be after holiday before Ill get them so we will see thanks for the help. THANKS AGAIN PETE

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Anonymous
map-marker Springfield, Illinois

Can’t get through without creating an account

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Cant get through without creating an account. I have been trying for 15 minutes to create account to call you.

All I wanted to do is call you not go through all this BS about an account. If you would like to call me back I am at 847-502-****.

Otherwise I will never buy a power tool at Menards again ever. I need a specific blade for Performax saw 4.5 inch blade with 3/8 arbor for cutting metal.Where can I get one.

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